Storage of Audio Recordings

Account Activity allows you to see not only pertinent details about call and message history but also provides access to audio recordings for a period of time.

How long are call and other recordings retained?

TEAMS

TYPE DETAILS DURATION
Conference Calls Activation Code calls, manually activated conference calls and Tasking Line conference calls 30 Days
Tasking Lines Inbound calls 30 Days
Operations Lines Inbound calls 30 Days
Recorded Greetings Custom greetings for Operations and Tasking Lines Indefinitely

Community

TYPE DETAILS DURATION
Text to Voice Outbound Text-to-Voice notifications (created on demand or from Prepared Message) 30 Days
Voice Notification Outbound Voice Notification (Create on-demand or generated from Prepared Message)
30 Days
Voice Notification Prepared Voice Notification stored as part of a Prepared Message (created in advance) Indefinitely