Set notification priority
Sign in to Connect Rocket. From the dashboard page, select 'Contacts' from under 'Manage Your Team'.
Select the contact that you wish to edit from the list of contacts and click 'Edit Contact'.
Use the selector under 'Notification Priority' and choose the desired options. Click 'Save' when done and your changes will take effect.
- Notification Priority can be set to one of three levels - Low, Medium or High.
- A contact with a notification priority of 'High' will be called or messaged before a contact with a notification priority of 'Low'.
- A group of contacts with the same notification priority will be messaged alphabetically.
- Notification priority will only have a material benefit once an account has more than 100 contacts
As an example.
In a fire department, all things being equal, the Battalion Chief should always be notified before a Firefighter. With this in mind, you might set the notification priority for a Battalion Chief at 'High' and a Firefighter at 'Low' or 'Medium'.