Fast & Friendly Support

• What payment methods do you support?
• Do you offer a free trial?
• How do you invoice for Connect Rocket?
• How to I change my billing info?
• What is your PST/GST Number?
• Can I suspend an account?
• How can I obtain a copy of a current or past invoice?
• How do I prevent my text messages from being filtered (blocked)?
• Security Overview
• How do I add purchase order details to my invoices?

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• Using Locate via text message
• Set up D4H integration
• Using Text Message Relay
• Using Duty Manager via text message
• Web application authentication
• Sending a notification via the web application
• Activating a Workflow by text message
• How do I conduct an application test?
• How many users can my account have?
• Using Duty Manager via the web application

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• How mobile apps work
• Accessing the Connect Rocket iOS App
• iOS Critical Alerts
• Accessing the Connect Rocket Android App
• Obtaining account access
• Accessing administrator functions in the mobile apps
• Setting a Channel as a favourite
• What are In-App Calls?
• Answer an In-App Call (Android)
• Set ring tone for In-App Calls (Android)

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• What is Contact Health?
• How does Contact Health work?
• Send a text, voice and email notification
• Send an email-only notification
• What are Public Groups?
• Configuring and using Public Groups
• Deleting a Public Group