What is Duty Manager

'Duty Manager' allows contacts that have been entered into Connect Rocket to be moved 'On Duty' or 'Off Duty.' When a contact is 'On Duty' they will receive calls and/or notifications. When a contact is 'Off Duty' they will receive no calls or notifications from Connect Rocket, with the exception of email, which can be received quietly in the background, if desired.

Moving a contact on or off duty can be completed by Administrators via the web application or contacts can manage their own status via our mobile apps or by text message.