What is Duty Manager?

Duty Manager allows contacts that have been entered into Connect Rocket to be moved 'On Duty' or 'Off Duty.' Moving a contact on or off duty can be completed by Administrators via the web application or contacts can manage their own status via our mobile apps or by text message.

When a contact is 'On Duty' they will receive voice calls and/or notifications.

When a contact is 'Off Duty' they will receive no voice calls or notifications, with the exception of email, which can be received quietly in the background, if desired.