User roles

Connect Rocket has four user roles: Administrator, Dispatcher, Contact Manager, and Billing Manager. Each user is assigned one role. A role controls which areas of Connect Rocket a user can access and what they can do there. The Dispatcher role also comes in two versions that add Contact Manager or Duty Manager capabilities. You can have an unlimited number of users in each role.

Administrator

Administrators can create, edit, and delete everything in Connect Rocket, including actions that cannot be undone. They are the only role that can change settings in Manage Account. Administrators also manage users, including assigning roles.

Dispatcher

Dispatchers send notifications, start conference calls, and trigger workflows. They cannot change how Connect Rocket is set up. For example, they cannot edit contact information, change which contacts are in a group, or change how workflows behave.

You can restrict a Dispatcher’s access when you add the user or edit them later. When the restriction is on, the Dispatcher can only send notifications, start conference calls, and view or post to channels for groups their contact belongs to.

Dispatcher + Contact Manager

This version of the Dispatcher role has all the capabilities of a Dispatcher, plus all the capabilities of a Contact Manager (described below).

You can restrict a Dispatcher + Contact Manager's access when you add the user or edit them later. When the restriction is on, the user can only send notifications, start conference calls, and view or post to channels for groups their contact belongs to.

Dispatcher + Duty Manager

This version of the Dispatcher role has all the capabilities of a Dispatcher, plus the ability to change Duty Status, which means moving individual contacts between On Duty and Off Duty.

You can restrict a Dispatcher + Duty Manager’s access when you add the user or edit them later. When the restriction is on, the user can only send notifications, start conference calls, and view or post to channels for groups their contact belongs to.

Contact Manager

Contact Managers can create and edit contacts, create and edit groups, and change Duty Status, which means moving contacts between On Duty and Off Duty. They cannot delete contacts or groups, and they cannot do anything else in Connect Rocket.

Billing Manager

Billing Managers can view and edit Billing Details and access Invoice history. They cannot do anything else in Connect Rocket.