Creating Prepared Messages

Step 1

Navigate to 'Manage Account' via the profile menu.

Step 2

Select 'Prepared Messages' from the page navigation.

Step 3

To add a Prepared Message to your account, click on Add a Prepared Message. Enter a description and compose the message content you want to save for future use. Optionally, add an attachment to include with your message. Click Save. Your Prepared Message is now saved and will be available the next time you send a notification.

Notes

Prepared Messages can also be created with placeholders for dynamic content, allowing for easy updates when deployed. The example below demonstrates an overtime callout for a fire department, where dynamic elements are enclosed in double square braces.

Once deployed, users can replace the content between the square braces to update the details. Placeholder names must be single words and cannot contain spaces.

For example, [[Nature of Incident]] is not an acceptable placeholder. To remedy this, use hyphens or underscores to link the words: [[Nature_of_Incident]] .

Tips:

• Ensure placeholders are descriptive and relevant to the context.
• Use hyphens or underscores to create multi-word placeholders.
• Test your messages to ensure placeholders work as expected.