Accessing the Connect Rocket iOS App

NOTE: Your account must have mobile app access granted before you can use the Connect Rocket Teams iOS app.

Step 1

In the App Store, search Connect Rocket Teams and locate the Connect Rocket Teams app. Alternatively, follow this link. Download and install the app and tap the app icon to begin the set-up process.

Step 2

You will be prompted to enter your mobile phone number. Enter a mobile number, including area code, that is associated with a contact in Connect Rocket. When done, click 'Send OTP.'

Step 3

A new page will load where you can enter the one time password that you will receive via text message.

Enter the one time password and click 'Verify & Proceed'. If you do not receive a one time password within 90 seconds, click 'Resend OTP'.

Step 4

Once you have verified your OTP, you can review why Connect Rocket requires push notifications to be enabled. Once you've reviewed the copy, click 'Next.'

You will then be prompted to allow notifications. If you are in agreement, click 'Allow."

Step 5

The next step will be a prompt to allow Critical Alerts to your device. Enabling Critical Alerts will allow Connect Rocket to bypass the silent switch on your device, as well as ringer volume and do not disturb settings. If in agreement, click 'Allow.'

Step 6

If your account uses In-App Calling, you will be prompted to review why Connect Rocket requires your microphone to be enabled (if you do not see the following screens, your account does not leverage In-App Calling). Once you've reviewed the copy, click 'Next.'

You will be prompted to allow microphone access. If you are in agreement, click 'Allow."