Configuring channels

Step 1

Navigate to Manage Account via the profile menu.

Step 2

Select Channels from the left-hand navigation.

Step 3

Enable Restrict user visibility into channels to control which channels each user can see.

When enabled:

• Administrators can view all channels in the account.
• Dispatchers can only view channels they are a contact in.

This setting is recommended for accounts where channel privacy and access control are important — for example, where groups exist for different teams or jurisdictions that should not have visibility into each other's communications.

When disabled, all users can see all channels regardless of group membership.

Step 4

Your groups are listed under Enable Groups as Channels. Enable the toggle next to each group you want to make available as a channel. Contacts in those groups will gain immediate access to the channel via the iOS and Android apps.