Configuring and using Public Groups

Step 1

Navigate to 'Manage Account' via the profile menu.

Step 2

Select 'Public Groups' from the page navigation.

Step 3

Select 'Add a Public Group' from the top right of the page.

Step 4

When configuring a new Public Group, you're designing the text message exchange that will occur between Connect Rocket and any contact looking to sign up for a Public Group.

1. Name: This will identify the Group in your Connect Rocket account.
2. Inbound Text Message Keyword: This will be the word/phrase that contacts text to register in a Public Group.
3. Duration Question: This is an optional field that is only required when your group has a duration associated with it. Leave this field blank if you don't want to ask a duration question.
4. Confirmation Message: This will be the final reply in the registration process and confirms successful registration.

When you've populated the required fields, click 'Save' - read on to see the result.

Step 5

Once you save your Public Group, it is ready to be used. Just have contacts send your text message keyword or phrase to the phone number located at the top of your Public Group page.

In practice, the text message exchange that we configured will look like this in use.

In the event a contact answers the Duration Question incorrectly, Connect Rocket will help guide them toward a correct response.

Once the above text message exchange has been completed, the contact's phone number will be added to the Public Group which you can find with all of your other Groups. The Group name will be prefixed by 'Public Group -' and the contacts phone number will be shown as 'Visitor' followed by the contact's 10-digit number. You can place calls and send notifications to this Group like any other.