Configuring Message Review

If you do not intend to use the Message Review feature, simply leave it disabled.

Step 1

Navigate to Manage Account via the profile menu.

Step 2

Select Message Review from the left-hand page navigation.

Step 3

Enable the toggle Enable Message Review.

Step 4

One enabled, Message Review configuration options will be revealed. The first block displays the Attribution & Terms. Please read this. If you do not agree with the Terms, please disable the feature.

Step 5

Next, configure your Message Review Context Prompt. Click the pencil/edit to begin adding your information.

Information added here will provide organization-specific context that will improve message review accuracy. Include information about your organization, key contact details, preferred units of measurement etc. When done, click Update.

Step 6

The final step, which is optional, is to configure the pronunciation guide. This guide will be utilized by the text-to-speech engine to guide pronunciation of words that often confuse text-to-speech engines. Click the pencil/edit to begin adding your information.

Start by selecting your preferred phonetic alphabet. You can choose from IPA and X-SAMPA.

Next add the word or phrase and the associated phoneme that you wish to add a pronunciation guide. When done, you can add another word/phrase or click update.

Your account is now configured to use Message Review. Please exercise the feature and ensure your team has been trained on how to use the feature.