Reset your password

If you've forgotten your password or can't sign in to Connect Rocket, you can reset it yourself in a few steps. No administrator action is required.

SAML Single Sign-On users: If your organisation uses SAML Single Sign-On, your password is managed by your organization's identity provider — not Connect Rocket. Contact your IT administrator to reset your password.

Step 1

Go to the Connect Rocket sign-in page and select Forgot Password.

Step 2

Enter the email address associated with your Connect Rocket account, then select Email Me Reset Instructions.

Step 3

Check your inbox for an email from Connect Rocket. Select the reset link in the email to continue.

If you don't see the email within a few minutes, check your spam or junk folder.

Step 4

Enter a new password and confirm it, then select Change My Password.

Your password has been reset. You can now sign in with your new password.

Notes

The password reset link sent by email will expire after a set period of time. If your link has expired, return to the sign-in page and request a new one.

For help signing in, see Sign in to the web application.