Sending a notification via the web application

Step 1

Sign in to Connect Rocket. From the dashboard page, select 'Send a Notification'.

Step 2

Choose which group(s) and/or contacts you would like to send the notification to by selecting the checkbox beside the group or contact name. Notifications can be sent exclusively to groups, contacts or a hybrid of both. Once complete, click 'Next'.

Step 3

Confirm your recipient list is correct and compose your Notification. Notifications are composed of several elements:

Message

The message content is what will be sent to the recipient(s). This content will be delivered by push notification, text message, email and/or text-to-voice call depending on your selected delivery method (covered below). Push notifications can be as long as you wish. Text messages can be up to 160 characters in length. Messages exceeding 160 characters will be delivered in multiple message parts - each being up to 160 characters.

To reduce the risk of carrier filtering, we recommend limiting notifications being sent by text message to two (2) message parts.

Polls

You can optionally add a Poll to an outbound notification. To add a Poll, use the dropdown menu to select from your available Polls. The Poll Duration will default to the value set when the Poll was created but can be adjusted from one notification to another.

Attachments

You can optionally add attachments to notification. You can attach any file format and any number of files to a notification. When you click on 'Add an Attachment' you will be able to select files from your local computer/device or connected cloud drives (such as Drop Box, Google Drive, iCloud etc.). 

Your intended recipients will now receive your notification and a link to the file(s) that you you have sent. The recipients can download these files to their desktop and/or mobile device.

Files shared via this manner are retained based on your account's Data Retention Period. If you've opted to store your account information for two (2) years, the uploaded file(s) will be stored and available to you for two (2) years.

Step 4

Choose your delivery method.