Answering an incoming conference call

Step 1:

The call will originate from your Connect Rocket account phone number(s).

Step 2:

Upon answering the call, you will be prompted to enter any number on your keypad to join the conference - this step prevents a voicemail from joining the call.

Step 3:

You will be instantly joined to the conference. If you are the first person to join the conference call, you will hear music until a second participant joins the call.

Step 4:

To leave the conference at any time, you can end your call by hanging up or pressing the star (*) key on your handset.

Important: VoIP Lines:

If you rely on Voice over Internet Protocol (VoIP) for your phone service, you might find that you cannot always terminate a Connect Rocket call. Despite hanging up the receiver, you will not be able to obtain a dial tone upon picking up the phone again. In some instances, this may last for seconds or even a couple on minutes. This arises because your VoIP provider has failed to properly relay the information related to the termination of your call to our application. To avoid this problem, you can press the 'Star' key on your telephone keypad to manually terminate your call.