What are Agents?

Agents are automated monitors that watch for changing conditions and notify the right people when a threshold or alert condition you've defined has been met. Rather than waiting for someone to check a data source manually, an Agent does the watching for you — and acts the moment conditions warrant it.

Agents are configured in advance around known risks or operational triggers, and run continuously in the background. When a threshold is met, an Agent can respond in two ways:

• Notification: Sends a notification by email, push/text, and/or text-to-voice call to designated contacts.
• Workflow Integration: Triggers a workflow to initiate a larger automated process.

Example: An Emergency Manager configures an Agent with the question: 'Is the Deschutes River at or above 7 ft.?' When the answer is yes, Craig automatically alerts designated staff — enabling early action before conditions worsen.