We've worked with the great folks at D4H Technologies to integrate aspects of our respective applications. This effort allows customers of both companies to obtain enhanced functionality and efficiency when using Connect Rocket and D4H together. We hope you enjoy the benefits.
NOTE: We're excited to make it easier for our customers to leverage many of the great features within D4H but before you can get started you need to request access to the D4H integration. Please contact us to get started.
The Connect Rocket/D4H integration allows the linking of a Connect Rocket and D4H account. This integration uses a secure API Connection to share certain information and requests back-and-forth between the two applications. Specifically, integrated accounts allow users to:
- Manage all Contact (Member) information for Connect Rocket and D4H from within D4H.
- Manage all Groups for Connect Rocket and D4H from within D4H.
- Automatically change 'Duty Status' in Connect Rocket based on Team Status within D4H - If you're scheduled 'On Duty' in D4H, you'll be 'On Duty' in Connect Rocket. When you go 'Off Duty' in D4H, you'll move 'Off Duty' in Connect Rocket.
- D4H users gain access to the convenience of 'Duty Manager' which allows the control of 'On/Off Call' status using text messaging.
Follow these steps if you have a new Connect Rocket Account. If you have an existing Connect Rocket Account, contact us and we'll assist with the integration as there are a few additional steps involved.
Sign in to Connect Rocket. From the dashboard page, select 'Manage Account' from the Profile Menu.
From the Account Menu, choose 'D4H Configuration'.
Open a second browser tab and sign into D4H. In D4H, select the 'gear icon' and click API Access Keys.
Add a 'Label' such as Connect Rocket Teams and click 'Generate API Access Key'. D4H will provide you with a 'Generated Token' (a long string of numbers and letters). Copy this entire token as you will be pasting it into Connect Rocket's Accounts page
Switch over to Connect Rocket and enter the 'Generated Token' in the appropriate field. When done, click 'Link Accounts'.
Connect Rocket and D4H are now linked. From the 'D4H Configuration' page in Connect Rocket select the D4H Groups that you would like to be visible in Connect Rocket. All changes made to Members and Groups in D4H will now be synced to Connect Rocket. If you have existing Worflows, these will need to be updated to use the new D4H Groups. As always, we recommend testing Connect Rocket to verify your account works as expected.
Please note that the use of Relay Prefixes is not available in D4H linked accounts.
Why has my D4H API key stopped working?
- The API Key was manually revoked by the key's owner;
- The API access was turned off by a team administrator;
- The password of the account it was linked to was changed;