Understanding phone line types

Once purchased, phone numbers need to be assigned a line type to facilitate further configuration. Your use case will determine which of the five available line types is best suited to your needs.

Multi-Workflow Line

Multi-Workflow Lines are a versatile configuration that can initiate multiple workflows via telephone keypad, text message, application interface, or scheduled events. This powerful tool streamlines your communication processes, making it easier to put critical information in the right place at the right time.

Single-Workflow Line

Single-Workflow Lines are designed to perform a series of customizable actions every time it's activated by an inbound call or text message. This streamlined process ensures consistency and efficiency in your communication workflow.

Direct Connect Line

Direct Connect Lines aim to connect inbound callers with your team members in real-time. If no one is available, the line captures a voicemail message for easy escalation within your organization, ensuring you never miss an important call.

Cascade Connect Line

Cascade Connect Lines receive inbound calls and routes them to a predefined group of contacts, one at a time, until the caller is connected with a team member. If no one is available, the line captures a voicemail message for escalation, ensuring nobody goes unheard.

Interactive Voice Line

Interactive Voice Response, or IVR phone lines, allow inbound callers to interact with our system using their telephone keypad. Calls can be routed to landlines, sat phones, mobile numbers, or even other Connect Rocket phone lines, ensuring a seamless experience.