Understanding phone line types

Once purchased, phone numbers need to be assigned a line type to facilitate further configuration. Your use case will determine which of the five available line types is best suited to your needs. If you require assistance selecting and configuring the correct line type, please open a support ticket and we'll help you out.

Workflow Line

Workflow Lines execute assorted communication flows when activated by telephone keypad, text message, application interface, or schedule.

Message Line

Message Lines receive inbound calls and activate a single communication flow when a voicemail or text message is collected.

Direct Connect Line

Direct Connect Lines route inbound calls to the first available contact in a specified group. Unanswered calls collect voicemail for escalation.

Cascade Connect Line

Cascade Connect Lines route inbound calls to a specified group, calling each contact sequentially until a connection is made. Unanswered calls collect voicemail for escalation.

Interactive Voice Line

Interactive Voice Response Lines route inbound calls to landlines, mobiles, sat phones, or other Connect Rocket lines based on a keypad input by the caller.