Why Upgrade to a Toll-Free Number?

Upgrading from a standard local number to a toll-free number improves how reliably your text messages are delivered — an important consideration for teams where timely, confirmed communication is critical.

Higher message throughput

Toll-free numbers support significantly higher messaging volumes than standard local numbers. During a time-sensitive incident, this means your notifications reach recipients faster — even when sending to large groups.

Reduced carrier filtering

Toll-free numbers go through a verification process with wireless carriers, which substantially reduces the likelihood of your messages being flagged or blocked as spam. This is particularly important for organisations that send alerts to contacts who may not have your number saved.

Handset-level delivery confirmation

Standard local numbers provide carrier-level delivery receipts — confirmation that a message reached the carrier's network. Toll-free numbers go further, providing handset-level confirmation that the message arrived on the recipient's device. This gives your team greater confidence that critical alerts have been received.