How can I view a past Locate & Message session?

Past Locate & Message sessions remain on your account, so you can review the location history and message exchange from a previous session. Sessions are kept for your account's Data Retention Period, which is the length of time your account keeps its data. Ask your Administrator if you're not sure what it is. All Administrators and Dispatchers can view the full history.

A session closes and moves to the past list after several hours without activity. You can view a past session, but you can't send messages or request a location in it.

Step 1

Step 2

On the Dashboard, select the Locate & Message tab.

Step 3

Select Past Locates to expand the list. The list holds all your past Locate & Message sessions in chronological order, with the most recent at the top, whether they started Locate first or Message first. Past sessions are collapsed by default and listed separately from any active session.

Step 4

Scroll through the list to find the session you're looking for, then select it to open it.

A past session shows the same Location and Messages tabs as an active session. It includes the full message history, the location results, and the details that went with them, such as battery level and language. To see what each tab shows, see Using Locate & Message – Locate Prioritized or Using Locate & Message – Messages Prioritized. You can also copy the full message conversation from a past session in the same way as an active one.